Shipping and Delivery

Effective Date: July 17, 2024

At Ocean Aqua Water, we aim to provide efficient and reliable delivery services for all our customers. This Shipping and Delivery Policy outlines the terms and conditions regarding the shipment and delivery of products purchased from our website [https://www.oceanaquawater.com].

1. Shipping Policy

1.1 Shipping Locations:
We currently ship to locations within India. If you have a special request for international shipping, please contact us at info@oceanaquawater.com for assistance.

1.2 Shipping Charges:
Shipping charges are calculated based on the weight and dimensions of the products, as well as the delivery location. Shipping charges will be displayed at checkout before you complete your purchase.

1.3 Processing Time:
Orders are typically processed within 1-2 business days after receiving your order confirmation. Please note that orders are not processed or shipped on weekends or holidays.

2. Delivery Policy

2.1 Delivery Time:
The estimated delivery time is 3-7 business days from the date of shipment, depending on your location. Delivery times may vary due to unforeseen circumstances such as weather conditions, courier delays, or other external factors.

2.2 Delivery Confirmation:
Once your order has been shipped, you will receive a shipping confirmation email with tracking information. You can use this tracking number to check the status of your delivery.

2.3 Delivery Address:
Please ensure that the delivery address provided at checkout is accurate and complete. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

2.4 Delivery Attempts:
Our delivery partners will make reasonable attempts to deliver your order. If you are not available to receive the delivery, a notice will be left with instructions on how to arrange for redelivery or pick up from the nearest courier facility.

3. Shipping Restrictions

3.1 Restricted Areas:
We do not ship to P.O. boxes, APO/FPO addresses, or certain remote locations. If you are unsure whether we can deliver to your address, please contact us before placing your order.

3.2 Hazardous Materials:
Certain products may be classified as hazardous materials and are subject to shipping restrictions. We will notify you if any part of your order cannot be shipped due to these restrictions.

4. Order Tracking

You can track your order using the tracking number provided in your shipping confirmation email. If you have any issues with tracking your order, please contact us at info@oceanaquawater.com for assistance.

5. Damaged or Lost Shipments

5.1 Damaged Shipments:
If your order arrives damaged, please contact us immediately at info@oceanaquawater.com with your order details and photos of the damaged items. We will arrange for a replacement or refund as per your preference.

5.2 Lost Shipments:
If your order is lost in transit, please contact us as soon as possible. We will work with the courier to locate your order and provide a resolution, such as a replacement or refund.

6. Contact Us

If you have any questions about our Shipping and Delivery Policy, please contact us:

Ocean Aqua Water
Email: info@oceanaquawater.com
Phone: +91-9199993011
Website: https://www.oceanaquawater.com